Blue Screen Error
How to resolve Blue Screen errors it can occur if a serious problem causes Windows to shut down or restart unexpectedly. You might see a message that says, “Windows has been shut down to prevent damage to your computer” or a similar message.
These errors can be caused by both hardware and software issues. If you added new hardware to your PC before the Blue Screen error, shut down your PC, remove the hardware, and try restarting. If you’re having trouble restarting, you can start your PC in safe mode.
You can also try getting the latest updates with Windows Update, help from other sources, or restoring Windows to an earlier point in time.
If none of those steps help to resolve your Blue Screen error, please try the Blue Screen Troubleshooter in the Get Help app:
- In Windows, open Get Help.
- In the Get Help app, type Troubleshoot BSOD error.
- Follow the guided walkthrough in the Get Help app.